How to Order & FAQ

HOW TO ORDER

Select your items from "catalog" and "checkout".  You will be redirected to Paypal to enter payment information.  Please note that Paypal requires that your billing and shipping address are the same.  Once your payment information has been entered into Paypal, you will be redirected to the SAS PTA Store to complete your purchase. 

Tip:  If you have a credit card that is associated with a Paypal account, you may not be able to use that card unless you check out through your Paypal account.

FAQ

Q: What is ‘backpack mail’ delivery?
A:The backpack mail was set up for the parents convenience as we know that sometimes it is not convenient to come to the campus to purchase the uniform. When the 'backpack mail' is chosen as delivery mode, our parent volunteers deliver the order to the school division office where the student attends. If the student is in the Elementary School, the receptionist notifies the teacher aide and the teacher aide will  deliver the order to the child. If the student is in Middle School, the receptionist notifies the student about his/hers order via school email. If the student forgets to pick it up, the order is then sent to the homebase teacher.

Q:What time should I come to pick up the order if I chose ‘pick up @ PTA Office’?
A: Although the volunteers will do their best to get your order ready for next day pick‐up, the following business day is the best time for pickup.  The PTA Sales opening hours: Monday through Friday from 9am to 2:30pm, closed on public and school holidays.

Q:If the uniform doesn’t fit, can I exchange through ‘backpack mail’?
A: You may not exchange through "backpack mail" at this time. There is currently no way to handle returns this way. We are happy to exchange or return items the parent or student brings to the PTA office within 30 days with a receipt.

Q: Can I order online on the spot at the PTA Office and get the order if I want to use my credit card?
A: Unfortunately at this point we are not able to process the order on site at the PTA Office. We strongly encourage you to do the online order the day before you come to the campus.

Q: I received a note saying that the item I’ve ordered is out of stock. How will I get the refund?
A: Online purchases will be refunded via Paypal.


PTA is not responsible for any items lost from the offices to the children.